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Privacy Policy
1. Introduction
At Mirelume, we value your privacy and are committed to protecting your personal information in compliance with Canada’s federal and provincial privacy laws, including:
The Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec’s Law 25 (where applicable)
Alberta’s Personal Information Protection Act (PIPA)
British Columbia’s PIPA
Other applicable Canadian privacy legislation
By using our website (https://mirelume.com), you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Information We Collect
We collect the following types of personal information:
Personal Identification Information: Name, email, phone number, shipping address, payment details, etc.
Account Information: Username, password, order history, preferences (if you create an account).
Order Information: Purchase history, payment method, delivery preferences.
Technical Information: IP address, browser type, device type, operating system, location (for analytics and security).
We only collect personal information necessary for providing our services and improving your experience.
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfillment: To process payments, ship orders, and manage returns.
Account Management: To maintain your account and provide personalized features.
Customer Support: To respond to inquiries and resolve issues.
Marketing (with Consent): To send promotional offers, newsletters, and updates (you may opt out anytime).
Website Improvement: To analyze traffic, enhance security, and optimize performance.
4. Legal Basis for Processing (Canadian Compliance)
Under Canadian law, we process personal information based on:
Consent: Where required (e.g., for marketing), we obtain your explicit consent. You may withdraw consent at any time.
Contractual Necessity: To fulfill orders and provide services.
Legal Obligation: To comply with tax, fraud prevention, or other legal requirements.
Legitimate Business Interests: To improve our services, prevent fraud, and ensure security (where permitted by law).
5. Membership & Account Information
If you create an account, you can:
Access, update, or delete your information via account settings.
Request a copy of your data in a readable format.
Close your account by contacting us.
6. Sharing Your Information
We do not sell your personal information. We may share it with:
Payment Processors: (e.g., Stripe, PayPal) for secure transactions.
Shipping Providers: (e.g., Canada Post, UPS, FedEx) for order delivery.
Marketing Providers: (e.g., Mailchimp) only if you opt in.
Legal Authorities: If required by law (e.g., court orders, fraud investigations).
All third parties must comply with Canadian privacy laws.
7. Data Security
We implement safeguards (encryption, access controls, secure servers) to protect your data. However, no online transmission is 100% secure—we cannot guarantee absolute security.
8. Your Rights (Under Canadian Law)
You have the right to:
Access your personal information.
Correct inaccurate data.
Withdraw consent for marketing.
Delete data (unless we must retain it for legal reasons).
Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or provincial authorities.
To exercise these rights, email us at nnbftradeltd@gmail.com. We’ll respond within 30 days (or as required by law).
9. Data Retention
We retain personal information only as long as necessary (e.g., for orders, tax compliance, or legal obligations) and securely delete it afterward.
10. Cookies & Tracking
We use cookies for:
Essential Functions (e.g., login, checkout).
Analytics (e.g., Google Analytics) to improve our site.
Marketing (if consented).
You can manage cookies via browser settings, but blocking some may affect website functionality.
11. International Data Transfers
If data is transferred outside Canada (e.g., to US-based processors), we ensure protections like:
Contracts with privacy safeguards.
Compliance with PIPEDA’s cross-border rules.
12. Children’s Privacy
Our website is not intended for children under 13 (or 16 in some provinces). We do not knowingly collect their data. If we discover such collection, we’ll delete it promptly.
13. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website with a new “Last Updated” date.
14. Contact Us
For privacy questions or requests, contact:
Company: NNBF Trade LTD
Brand: Mirelume
Email: nnbftradeltd@gmail.com
Address: 155 East Beaver Creek Rd #6, Richmond Hill, ON L4B 2N1
Phone: 437-427-1616